Question:
Emails blocked … can you whitelist blahblah.com domain?
Delivery to the following recipient failed permanently:
someone@somedomain.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain somedomain.com by smtp.secureserver.net. [68.299.214.201].
The error that the other server returned was:
550 5.1.0 814.82.776.182 is not allowed to send from <somedomain.com> per it’s SPF Record. Please inspect your SPF settings, and try again. IB508 <http://x.co/srbounce>
Answer:
Hi Dear Client,
Are you guys using Google Apps (evidently now known as “G Suite”, who knew?) to send email associated with the blahblah.com domain? If so, the problem might be in the details of how you have configured your “domain SPF” records. This would probably need to be adjusted in the DNS records of your domain registrar account.
This is the first I have heard of this issue, but when I googled this I found that a lot of other people seem to have recent, similar issues, all related to “G Suite” email configuration using a domain-specific email box. Here is the predominant answer I found:
Our Godaddy email servers are pretty picky about what email is considered spammy. From what I understand, this email bounceback occurred at the level of the mail server smtp.secureserver.net itself (Godaddy’s US mailserver), before it even reached our own mailboxes, where we could have possibly made a whitelist type of exception for your email address. But it didn’t reach our mailboxes, so there is nothing we can do on this end to let your emails come through.
What I suggest is that you send this email with the above link to the person who set up your Google Apps/G-Suite email, and see if they can make the necessary adjustments to the configuration records.
Thanks,
Mitzi
Note: Emails, domains, IP numbers, and names changed to protect the innocent.
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